Return Policy

 
Orders:
  • Please review all orders upon receiving to ensure accuracy.  Please contact us immediately if you have a concern.
 
Returns:
  1. Products must be returned within 30 days of invoice date.
  2. Products must be in original packaging, original condition, no additional tags, no damage to flanges, and no markings. All product must be returned in plastic bags or cellophane wrap.
  3. Products must be returned using the customer’s shipping method of choice. d.stevens will not send a call tag to pick up returned product.
  4. Customer must return items with business name and RA # (provided by d.stevens customer service).
  5. RA# must be on the outside of the box or on shipping label when items are returned. Return shipments without RA# will be refused at dock, no credit will be given.
  6. Customer will be assessed a 25% restocking fee on all products returned.
  7. d.stevens will not accept the return of seasonal items after season or if product is sold out.
  8. All Close Out and Sale items are AS IS.  No returns will be accepted.
 
Damaged/Defective/Incorrect ship:
  • If you receive a damaged, defective, or incorrect item, we will ship a replacement of the exact/correct item if available.
  • If item is not available, an alternative product will be offered or we will refund your account.
 
 

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UPCOMING EVENTS

Atlanta

International Gift & Home Furnishings Market-
January 8 - 15, 2019

Dallas

Total Home & Gift Market-
January 16 - 22, 2019